Conflict Management

 

Objective: Build effective conflict management skills: identification, resolution, and prevention

 

Content:

  • What is conflict and what are its sources
  • Conflict structure, stages, and effects
  • How to identify a person prone to conflicts (typology)
  • Taming the buffalo (methods of working with difficult personalities)
  • Psychological aspect of conflicts
  • Methods of conflict resolution
  • Overview of personality-based conflict resolution types
  • Conflict masking and how to find the real cause
  • Review of life situations through E. Bern theory
  • Conflicts in project management
  • Conflict management at work
  • Conflict prevention measures
  • 7 steps to conflict resolution
  • Overview of key competencies that affect conflicts at work
  • The role of mediator in conflict resolution
  • Negotiations in interpersonal communication